Privacy Policy

Last Updated: May 1, 2026
Quest Orthodontics (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or communicate with us via SMS, email, or telehealth platforms like Greyfinch.
By accessing our website or using our services, you agree to the terms outlined in this policy.
 
 

1. Information We Collect

We collect different types of information to provide you with the best possible orthodontic care:

A. Personal & Health Information

When you schedule an appointment, fill out forms, or become a patient, we collect data that can identify you, including:
•Name, address, email address, and phone number
•Date of birth
•Health and medical history, orthodontic treatment details, and dental records
•Insurance and billing information

B. Automatically Collected Data

When you visit our website, we may automatically collect information to improve your browsing experience, including:
•IP address and browser type
•Device information
•Pages visited and time spent on our site
We use cookies and similar tracking technologies to analyze website traffic. You can manage your cookie preferences through your browser settings.
 
 

2. How We Use Your Information

We use the collected data strictly for the following purposes:
•Providing Orthodontic Services: Scheduling appointments, processing treatment requests, conducting virtual consultations, and maintaining patient records.
•Communication: Sending appointment reminders, responding to inquiries, and providing important updates regarding your treatment.
•Legal & Compliance: Ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA), state laws, and protecting patient privacy.
 
 

3. SMS/Text Messaging & TCPA Compliance

Quest Orthodontics utilizes Greyfinch, a HIPAA-compliant communication platform, to send SMS/text messages to our patients.
By providing your mobile phone number, you expressly consent to receive text messages from Quest Orthodontics regarding:
•Appointment reminders and scheduling updates
•Treatment progress and follow-up care
•Billing and account information
•Responses to your inquiries
Opting Out: You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive text messages, but we may still contact you via phone or email regarding your care.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Privacy of SMS Data: We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for their marketing purposes.
 
 

4. Telehealth & Virtual Consultations

We offer virtual consultations and remote monitoring (via Greyfinch and Grin). When you participate in telehealth services:
•Your video, images, and communications are transmitted securely using HIPAA-compliant encryption.
•By submitting photos or joining a virtual consult, you consent to the evaluation of your orthodontic needs via telehealth.
•Telehealth records become part of your secure patient file.
 
 

5. How We Share Your Information

We do not sell or rent your personal information. We only share your data with trusted entities necessary to provide your care:
•Service Providers: Third-party platforms that facilitate our operations, such as Greyfinch (for scheduling, telehealth, and communication) and Grin (for remote monitoring).
•Payment Processors & Insurance: For billing, claims processing, and financing.
•Legal Entities: If required by law, court order, or to comply with HIPAA regulations.
All third-party service providers handling patient data are required to comply with HIPAA regulations and sign Business Associate Agreements (BAAs) to ensure your data remains secure.
 
 

6. HIPAA Compliance & Patient Rights

As a healthcare provider, we strictly adhere to HIPAA regulations. Your rights regarding your Protected Health Information (PHI) include:
•The right to request access to your medical records.
•The right to request corrections to inaccuracies in your records.
•The right to request restrictions on how your data is used.
•The right to receive a copy of our full Notice of Privacy Practices.
For any HIPAA-related concerns or to exercise your rights, please contact us directly.
 
 

7. Data Security

We implement robust security measures, including secure encryption, firewalls, and access controls, to protect your personal and health information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
 
 

8. Children’s Privacy

We provide orthodontic care to children and teens, but we do not knowingly collect personal information directly from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). All communication regarding a minor’s treatment is directed to the parent or legal guardian.
 
 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated effective date.
 
 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Quest Orthodontics
 
Phone: 470-440-7330
 
Email:
 
Locations: Sandy Springs & Decatur, GA